At Fashion Floss Sa, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to ensure that customers can make informed decisions while shopping for trendy footwear and stylish apparel.
Customers are permitted to return items within 7 days from the date of purchase. It is essential for customers to act promptly to facilitate the exchange process. Items can only be exchanged if they are defective, damaged, or do not fit as expected. To initiate an exchange, customers should contact us via email at fashionflosssa@gmail.com or call us at 0820435860. Upon contacting us, customers will receive the relevant physical address for returning the item.
In the event that a customer is dissatisfied with a product, they may request a refund. To do so, customers must send an email to fashionflosssa@gmail.com or call us at 0820435860. The product will undergo an inspection or review to determine its eligibility for a refund. It is important to note that a refund request can only be made 2 days after the customer has received the product.
Fashion Floss Sa offers free shipping within South Africa on all items purchased. However, customers are responsible for their own shipping costs when exchanging items. We utilize Aramex and Postnet courier services for deliveries, which typically take 3-5 days, depending on the customer's location.
By adhering to this refund policy, Fashion Floss Sa aims to maintain transparency and trust with our customers, ensuring that their shopping experience is both enjoyable and satisfactory.