1) Q: Where is Fashion Floss Sa store located?
A: We are an online fashion retailer and have no brick and mortor stores anywhere in the country.
2) Q: What payment methods can I use?
A: We only accept upfront payments via Visa or MasterCard credit or debit cards, manual electronic funds transfer (EFT), Instant EFT or bank deposits.
3) Q: Where is my order?
A: When your order is ready to be shipped, you will receive an email or sms confirming your shipment departure. This email will also contain a tracking number you can use to track your order and the relevant logistics website.
4) Q: How do I exchange an item?
A: In case you wish to exchange an item for a different size, please contact our highly experienced customer support team on whatsapp. Please note that our customer team can only process exchanges for size reasons only.
5) Q: Can i return an item for a refund?
A:Yes, we do offer refunds for damaged items. Refund only valid for 2 days after receiving the item.
6) Q: Which items cannot be returned?
A: All items can be returned if they are in the same state they were received and unused.
7) Q: How do you deliver products or items?
A:We use Aramex couriers to deliver customer's products. Postnet couriers as an alternative. Delivery takes 3-5 working days.